Wipro Service Desk Hiring 2020

Wipro Service Desk Hiring for 2020 Graduates   Dear Academic Partner,   Greetings from Wipro!   Hope you are safe amidst the prevailing COVID-19 pandemic situation.  With immense pleasure, we announce the commencement of our hiring for Arts, Science, Commerce and Engineering Graduates of 2020 batch for Wipro’s Service Desk wherein we look forward to recruit some of the best talent across the country.   We are looking for candidates, who, can help us create a seamless, personalized experience for our customers and stakeholders through innovative  solutions and who aspire to launch a dynamic career in the IT industry with Wipro.   Key Features & Eligibility criteria   Qualification/ Degree Any Undergraduate degree (Candidates from Diploma/ME/ MTech/ MBA/ MCA streams are NOT eligible) Eligibility ·         10th or equivalent: Pass ·         12th or equivalent: Pass ·         Graduation: Pass Year of Passing 2020 ONLY Job Description ·         Basic Computer knowledge to troubleshoot desktop, laptop and answering support queries via phone, email, Chat and Web ·         Excellent communication skills required as you will work in International Voice Support ·         Managing Data and implementing changes, providing employees/Clients with guidance in handling difficult or complex problems or in resolving complaints. ·         Responding in a timely manner to service issues, request, and take care of the complete operations. ·         Troubleshoot system and network problems, diagnosing and solving hardware or software faults ·         Provide support, including procedural documentation & relevant reports ·         Support the rollout of new applications and manage many open cases at one time and provide accurate information on IT products or services ·         Willing to work in a 24*7 environment (Rotational shifts/5 Days a week) Compensation Non - Engineering  – 1.8 Lakhs Per Annum Engineering            – 2.2 Lakhs Per Annum Other Criteria ·         Candidates must have a full-time degree course recognized by the Central/ State Government of India. ·         All arrears and backlogs need to be cleared at the time of selection process. ·         Candidates should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college. ·         Candidates must not have more than three years of gap in education between 10th and graduation. ·         Candidates must be willing to work in a 24*7 shift environment and relocate to any location within India.   Candidates who have appeared in any selection process (Online assessment / Tech & HR Interview) held by Wipro in the last six months are not eligible.   Selection Process   Preliminary screening 15-20 minutes discussion that allows participants to showcase their knowledge and views on any given topic    Interview Process Upon selection in the preliminary screening, candidate will be required to go through Voice Interview followed by HR interview.   Interested & Eligible candidates can click on below mentioned Registration Links in order to register for the Service Desk profile. The team will get in touch with the interested candidates for further proceedings.   Engineering candidates can click HERE to register. Non – Engineering candidates can click HERE to register.   Please note that considering the current situation, the entire selection process will be conducted virtually and candidates will not be asked to travel to any locations for the selection process.   We solicit your full-fledged cooperation and support to make our efforts successful and constructive.   Looking forward to your support!   Regards, Global Campus Hiring Team Wipro Limited